After 10 years working in the third sector, Ty Hapus CIO became an independent body this year. Whilst we were confident about how we provide our services for people affected by dementia, we hadn't run a payroll, undertaken a staff TUPE, or dealt with HMRC as an employer before. Sally came to our rescue with her excellent knowledge, advice and friendly and approachable manner. Very quickly systems were created and a smooth transition process ensued. Sally ensures communication is timely, staff are paid on time and HMRC and pension requirements are met. We have been very fortunate to work with Evans Entwistle and Sally Rowland in particular as our Payroll and Pensions Manager.