Client Corner: First Rate Training


In issue 3 of iNsight, we spoke to Rebecca Morris, Business Development Manager of First Rate Training based in Llandarcy, a Health and Safety Executive (HSE) approved training centre offering courses throughout the UK.

What types of training does First Rate Training provide?
We offer an extensive course portfolio spanning four key areas of expertise – First Aid, Health & Safety, Fire Safety and
Food Hygiene. Within each sector, we offer a diverse range of courses at all levels, and can also create bespoke training packages adapted to suit a business’s exact requirements. A typical day sees us working with clients of all sizes and from all sectors, and no two ever have the same learning requirements – but that’s what makes developing the programmes so interesting!

First Rate Training has been established for over a decade and has some extremely impressive client testimonials – what is your unique selling point (USP) that has aided the business’ success?
I think it’s the fact that our team comprises specialist Emergency Services personnel who bring years of first-hand
experience to the training room. This provides our clients with a uniquely informed training experience which draws on life experience, rather than just textbook cases.

What does a typical training session involve?
Our main aim is to offer training courses that delegates really enjoy, and so we strive to make them both fun and informative. Our sessions offer a lively mix of practical, relevant and realistic scenarios, using the latest multi-media
tools to enhance the training experience. I think that because the instructors have the ability to impart front-line experience and knowledge and draw on real life incidents that they have actually attended in their emergency services careers it makes courses both unique and memorable.

With a notable client base already established including Admiral, Amazon, DVLA, John Lewis, Ikea and Mc Donalds – what’s next for the business?

We have recently expanded our training offering significantly – new additions include a ‘Train the Trainer 3 Day  Course’, PTTLLS (“Preparing to teach in lifelong learning sector”), Health and Safety Level 1 and Level 2’ plus a suite of computer based courses such as Microsoft Office Basic, Intermediate and Advanced. These augment our existing course programme enabling us to provide organisations with full spectrum training.

Part of my role is to keep up to date with the latest legislation to make sure that all courses are always compliant, as well as identifying new training needs which may arise as part of new regulations, and helping organisations to embed new practices and procedures within their operations. For example, there is now a requirement for a business owner to determine himself what level of first aid provision is needed at their premises, and this has to be defined by a formal first aid needs assessment – just having a first aid box and an accident book in the stationery cupboard no longer suffices!

For more information on First Rate Training:
Call: 08456 525249